Returns Policy 

Please call our Customer Service team at 1-929-920-6264 or E-mail: usivy.nyc@gmail.com to assist with setting up the return.

About refund

After we receive your return, we will arrange your refund within one working day, according to your payment information.

We offer a no-reason free return within 7 days.

Fresh food does not provide return service, but if the food has quality problems, it can be refunded.

If you receive an item that is damaged or defective, please call our Customer Service team at 1-929-920-6264 in order to proceed with your return.

A 15% restocking fee for the 8-30 days. Customer will be responsible for return freight.

Returns may be rejected because of the physical condition of the items. Specifically: (a) only items in full, complete and unopened cases with original packaging are returnable and (b) items otherwise in an unsalable condition due to improper storage or damaged packaging are not returnable.

Customer will not be charged freight on returns that are the result of Medline error, defect or damage. In all other situations (e.g.: a discretionary return on your part), Customer will be responsible for pre-paying freight charges unless Medline issues call tags or a bill of lading. (Freight charges, if any, will be deducted from the credit amount).

No returns will be accepted after 30 days.

Customer Service is available Monday through Friday - 10:00 am to 8:00 pm EST.

We reserve the right to reject any return that does not comply with the terms of this Policy.